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Dealing with Insurance Claims After a Rideshare Accident

Posted by Alan Fassonaki | Oct 18, 2023

Services like Uber, Lyft, and others have revolutionized the way people travel, offering convenience, affordability, and accessibility like never before. However, the rapid growth of rideshare services has brought with it an unfortunate side effect: an increased potential for accidents. In this blog post, we will explore the ins and outs of managing insurance claims in a rideshare accident, providing valuable insights on how to navigate the complexities of these incidents and secure the compensation you deserve.

Understanding Rideshare Insurance Policies:

When it comes to rideshare accidents, there are two primary insurance policies. The driver's personal insurance and the rideshare company's insurance. Each of these policies operates differently depending on the rideshare service's specific phases.

In Phase 1, when the driver's app is turned off, their personal insurance typically covers any accidents that occur.

Phase 2, which begins when the app is on but the driver is awaiting a ride request, is a transitional phase where the rideshare company's insurance may provide coverage.

Phase 3, initiated once the driver accepts a ride and the passenger is in the car, activates the rideshare company's primary insurance, providing coverage for both the driver and the passengers.

Understanding these coverage phases and policies is pivotal in determining how to approach an insurance claim after a rideshare accident.

Reporting a Rideshare Accident

After a rideshare accident, prioritize safety by moving to a secure location and seeking medical help if necessary. Collect crucial information from all parties involved and witnesses, while also documenting the accident scene with photos. Report the incident through the rideshare company's app and contact the law enforcement agency for an official accident report.

Filing a Claim With the Rideshare Company

This is a crucial step which involves first contacting the rideshare company through provided channels, such as their dedicated support or incident reporting system. Providing them with essential details like the time, location, and nature of the accident is crucial, ensuring that they can initiate the claim process. Additionally, you'll need to gather and submit the necessary documentation, which may include photographs of the accident scene, relevant medical records, the police report, and any other evidence that supports your claim.

Dealing with Your Personal Insurance

It's advisable to contact your personal auto insurance provider as soon as possible after the incident, regardless of whether you were a passenger, driver, or another party involved. The extent to which your personal insurance comes into play often depends on the specific circumstances and the rideshare company's coverage at the time of the accident.

Determining Liability

This involves assessing the responsibility of various parties. Fault is typically determined through an investigation that considers factors like traffic laws, witness statements, and evidence from the scene. The rideshare driver, another driver, or both parties could share liability, depending on the circumstances. In cases of comparative negligence, it's crucial to understand that liability may not be solely attributed to one party. Instead, the responsibility might be apportioned among multiple parties involved. This can have a significant impact on your claim, potentially affecting the compensation you receive.

Role of an Attorney

Consulting with a rideshare accident attorney can be highly advantageous in several scenarios. If you've suffered severe injuries, face substantial medical bills, or if liability in your accident is disputed, it's a good time to seek legal counsel. An experienced attorney can guide you through the complexities of insurance claims, ensuring that you receive fair compensation.

Steps to Follow if Your Claim is Denied

If your rideshare accident claim is denied, it's crucial to review the denial letter thoroughly to understand the grounds for rejection. Once you've identified the issues, you can initiate an appeal, submitting additional evidence, clarifications, or other relevant information. Legal assistance can be invaluable during this stage, as attorneys experienced in rideshare accidents understand the nuances of the appeals process and can help you present a strong case for reconsideration. They can also guide you in taking further legal action.


In conclusion, dealing with insurance claims after a rideshare accident demands a comprehensive understanding of the policies and processes involved. Whether you're a passenger, driver, or another party affected by a rideshare accident, knowing how to navigate these complexities is essential for protecting your rights and securing the compensation you deserve. From understanding insurance policies to seeking legal assistance when necessary, being well-informed and proactive is key to ensuring a smoother path to recovery and resolution in the wake of an unfortunate accident.

Fassonaki Law Firm, P.C., is a Los Angeles auto accidents law firm. Alan Fassonaki is an auto accident lawyer in Los Angeles who helps those injured in an accident due to the negligence of others.  If you have been injured in an accident, contact Fassonaki Law Firm, P.C. to schedule a FREE consultation by contacting us through our online form or calling 323-524-8994.

About the Author

Alan Fassonaki

What inspired me to practice personal injury law? I was 9 and imagining the win. My mother was driving me to my basketball game. My older sister came along to support me. While on the road, I thought about practice and replayed our team's game-plan in my mind. Suddenly, I hea...

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